IT Support Officer

The role is to act as technical support & provide desktop, server & networking IT support & maintenance of software & hardware.

Main Duties:

• Provide day to day IT support, diagnosing & solving faults, using appropriate support tools for hardware, software & other IT applications
• Take ownership & manage incidents through to resolution
• Maintain an appropriate incident log to identify & escalate any known errors
• Install, replace, configure, repair, test & maintain, assets, warranty, repair, licence & any other IT controls of all ICT systems & user equipment, Windows, desktops, laptops, tablets, mobile phones, telecoms & printers
• Patch cabling & equipment moves
• Perform system maintenance, backups & logs conducting daily checks to ensure seamless operation, which will occasionally fall outside of normal business hours
• Identify improvements to solutions
• Training staff on IT best practice
• Any other reasonable management request.

Successful Candidate Skills & Experience:

• Take responsibility for business-critical issues
• Experience of working within a technical support role with strong problem-solving skills
• Excellent Excel knowledge including macros, Visual Basic, advanced Excel formula & Excel data modelling
• Excellent computer literacy including MS Network, 365, Office, Teams, SharePoint, TruTops & CRM systems
• Related industry qualification
• Self-motivated & focused, with a flexible attitude
• Good attention to detail, with high levels of accuracy & a commitment to quality
• Able to work on & use own initiative & problem solve
• Strong communication, team working & people skills
• Demonstrate a professional & courteous attitude
• Act with integrity & honesty
• Positive attitude to innovation & change
• Looking to build a career in a fast-growing business.

Benefits of Working for ADS:

• Competitive rates of pay
• Non contractual quarterly bonus scheme
• Above statutory holiday entitlement
• Additional service linked holiday
• Christmas shutdown
• 40-hour working week, with a 12.30 finish on a Friday
• Pension scheme
• Company workwear and PPE provided
• Commitment to investing in training and development
• Onsite parking
• Staff canteen
• We are a successful and fast-growing business
• We have relocated to the Fox’s site in Braunstone and are heavily investing in upgrading the site and its facilities
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