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IT Support Officer

IT Support Officer

The role is to act as technical support & provide desktop, server & networking IT support & maintenance of software & hardware.

Main Duties:

  • Provide day to day IT support, diagnosing & solving faults, using appropriate support tools for hardware, software & other IT applications
  • Take ownership & manage incidents through to resolution
  • Maintain an appropriate incident log to identify & escalate any known errors
  • Install, replace, configure, repair, test & maintain, assets, warranty, repair, licence & any other IT controls of all ICT systems & user equipment, Windows, desktops, laptops, tablets, mobile phones, telecoms & printers
  • Patch cabling & equipment moves
  • Perform system maintenance, backups & logs conducting daily checks to ensure seamless operation, which will occasionally fall outside of normal business hours
  • Identify improvements to solutions
  • Training staff on IT best practice
  • Any other reasonable management request.


Successful Candidate Skills & Experience:

  • Take responsibility for business-critical issues
  • Experience of working within a technical support role with strong problem-solving skills
  • Excellent Excel knowledge including macros, Visual Basic, advanced Excel formula & Excel data modelling
  • Excellent computer literacy including MS Network, 365, Office, Teams, SharePoint, TruTops & CRM systems
  • Related industry qualification
  • Self-motivated & focused, with a flexible attitude
  • Good attention to detail, with high levels of accuracy & a commitment to quality
  • Able to work on & use own initiative & problem solve
  • Strong communication, team working & people skills
  • Demonstrate a professional & courteous attitude
  • Act with integrity & honesty
  • Positive attitude to innovation & change
  • Looking to build a career in a fast-growing business.


Benefits of Working for ADS:

  • Competitive rates of pay
  • Non contractual quarterly bonus scheme
  • Above statutory holiday entitlement
  • Additional service linked holiday
  • Christmas shutdown
  • 40-hour working week, with a 12.30 finish on a Friday
  • Pension scheme
  • Company workwear and PPE provided
  • Commitment to investing in training and development
  • Onsite parking
  • Staff canteen
  • We are a successful and fast-growing business
  • We have relocated to the Fox’s site in Braunstone and are heavily investing in upgrading the site and its facilities

To apply, please email your CV and a cover letter to

ADS Laser Cutting Ltd 
Fox’s Site
Sunningdale Road
Braunstone Frith Ind Est 


Method of Meet

Fill out the form below and we will get back to you as soon as possible.

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