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enquiry@adslaser.co.uk

IT Support Officer

IT Support Officer

The role is to act as technical support & provide desktop, server & networking IT support & maintenance of software & hardware.

Main Duties:

  • Provide day to day IT support, diagnosing & solving faults, using appropriate support tools for hardware, software & other IT applications
  • Take ownership & manage incidents through to resolution
  • Maintain an appropriate incident log to identify & escalate any known errors
  • Install, replace, configure, repair, test & maintain, assets, warranty, repair, licence & any other IT controls of all ICT systems & user equipment, Windows, desktops, laptops, tablets, mobile phones, telecoms & printers
  • Patch cabling & equipment moves
  • Perform system maintenance, backups & logs conducting daily checks to ensure seamless operation, which will occasionally fall outside of normal business hours
  • Identify improvements to solutions
  • Training staff on IT best practice
  • Any other reasonable management request.

 

Successful Candidate Skills & Experience:

  • Take responsibility for business-critical issues
  • Experience of working within a technical support role with strong problem-solving skills
  • Excellent Excel knowledge including macros, Visual Basic, advanced Excel formula & Excel data modelling
  • Excellent computer literacy including MS Network, 365, Office, Teams, SharePoint, TruTops & CRM systems
  • Related industry qualification
  • Self-motivated & focused, with a flexible attitude
  • Good attention to detail, with high levels of accuracy & a commitment to quality
  • Able to work on & use own initiative & problem solve
  • Strong communication, team working & people skills
  • Demonstrate a professional & courteous attitude
  • Act with integrity & honesty
  • Positive attitude to innovation & change
  • Looking to build a career in a fast-growing business.

 

Benefits of Working for ADS:

  • Competitive rates of pay
  • Non contractual quarterly bonus scheme
  • Above statutory holiday entitlement
  • Additional service linked holiday
  • Christmas shutdown
  • 40-hour working week, with a 12.30 finish on a Friday
  • Pension scheme
  • Company workwear and PPE provided
  • Commitment to investing in training and development
  • Onsite parking
  • Staff canteen
  • We are a successful and fast-growing business
  • We have relocated to the Fox’s site in Braunstone and are heavily investing in upgrading the site and its facilities
  •  

To apply, please email your CV and a cover letter to hr@adslaser.co.uk.

Address
ADS Laser Cutting Ltd 
Fox’s Site
Sunningdale Road
Braunstone Frith Ind Est 
Leicester
LE3 1UE

REGISTERED COMPANY NUMBER: 5355057
ALL RIGHTS RESERVED ©

Method of Meet

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